+91-9612166339

FAQs

Where are you located?
We are located at
Wangkhei Angom Leikai
Near Thangal Temple,
Konung Mamang,
Imphal East,
Manipur 795001

I haven’t rented from Kangla Films Manipur before what do I need?
You must set up an account with us. We require two forms of I.D. one of which must be a passport or driver’s license and two documents with your current address; one of which must be a current utility bill.

How do I book equipment?
The easiest way is to send us an email with your list of equipment and we can reply with confirmation within 24hrs. If your request is urgent call our office on +91-9612166339 and one of our staff can assist you.

Can you provide insurance?
Unfortunately in Imphal it is not possible to offer insurance on the equipment. You are responsible for the equipment and you must arrange your own insurance.

What delivery options do you provide?
Note: Delivery options are not available to first time renters.

We have our own transportation team to offer door-to-door delivery on most of our items to anywhere in Manipur. We try our very best to accommodate our customers however we cannot guarantee specific delivery or pick-up times with this service. If you are under time constraints it is advisable to make your own arrangements.

Please note that delivery services are provided to help assist our customers and is on a best effort basis, as such we cannot be held responsible for late deliveries beyond our control. If equipment is critical we highly recommend customers collect in person from our facility.

Do I have to pay a booking deposit?
A 10% deposit is required to secure your booking until this is paid it is considered an enquiry only. Someone else may still hire that item and if they pay their deposit first, then it is theirs. Deposit amounts are then deducted from your bill upon drop-off. Should you need to cancel your booking your deposit will be 100% refunded back to you as long as we can re-rent the equipment or there is at least seven days notice.

Do I have to pay a deposit on the equipment?
No you don’t. However for security purposes we require bank or credit card details to be left upon collection of the equipment.

How can I pay for the equipment?
You can pay by Cash, cheque or bank transfer (must be cleared by drop-off).

What are the pick-up / drop-off times for rental?
You can collect your item after 8AM (possibly earlier by appointment) and you must return it by 7PM.

I have damaged some equipment or is is not working correctly, what must I do?
All equipment is tested and inspected prior to and after each rental. Any problem with the equipment must be reported immediately to us at +91-9612166339. If it is outside office hours email us and we will respond straight away on a best effort basis.

If I cannot return the equipment on time may I extend my rental?
Yes you may extend the rental duration. Please note that we may need the equipment back to help other renters. Please call us to extend the order ASAP and we will try our best to facilitate you.

Upon return:
Equipment will be inspected and returned into the system. Due to the complex nature of some equipment we may require up to 12 hours to fully check.
If equipment is returned damaged we will send it to the manufacturer for an estimate and either bill you for the repair fee or for the full replacement cost if it can’t be fixed. Any blown bulbs must be paid for.